Mixer support

For login, event, peer-share link, profile, comparison, matching, connection, messaging, notification, safety, privacy, or deletion help, email the Mixer team. Include the event name or a short description, but do not send a complete active peer-share URL. Never send your Apple password, AI-app password, access token, device guest credential, private key, or another person’s contact details.

Connection troubleshooting

• Use the same Sign in with Apple account in the Mixer App Clip, full app, and Mixer authorization page.
• If ChatGPT says the connection expired, reconnect Mixer once and retry the approved action.
• If your event is missing, reopen its QR or invocation link.
• If messages do not update, pull to refresh the Connections view and confirm both attendees accepted the connection.
• Push alerts are optional; the authenticated Activity inbox remains available when alerts are disabled.

Person-to-person link troubleshooting

• A peer link does not require Apple or Google sign-in. If it asks for either one, return to the original /p/ link instead of an event sign-in page.
• An unavailable link may have expired or been revoked. Ask its owner to share a newly activated link.
• Your temporary guest identity is restored from a random credential kept on that device. Clearing browser storage or moving to another browser creates a different guest identity.
• The peer web page may keep your display name and a random guest credential in that browser for up to 30 days so it can restore your backend profile. Clearing the site's browser storage removes those local values sooner.
• A peer QR opens a Mixer Card containing only the question-and-answer pairs, contact methods, and links you explicitly selected. Everything else in your master profile stays private.
• Adding or removing a question updates your active Mixer Card. You must answer each newly added question before Mixer can share the updated QR. Existing answers change only when you explicitly select those questions for an AI update.
• If an AI assistant drafts your answers, review every imported field and return to Mixer to approve the update. Mixer cannot read the assistant’s account or conversation and receives only the selected answers you bring back.
• Use Delete my temporary Mixer profile on the peer page to delete that guest identity and clear its local credential.

Safety

Use the in-app block and report controls for another attendee. For immediate danger, contact local emergency services or venue security; email support is not monitored as an emergency channel.

Support email: events@thinklavender.com